SALES POLICY

Please take a few mintues to review our sales policy and feel free to contact us should you have any questions.
  1. You will be asked to accept the same sales terms and conditions at checkout, so please take a few minutes to read through our sales policy effective November 2nd 2016. Thank you.    
  2. Each fish is measured from the beginning of the head to the end of the tail.                                                                                               
  3. Our shipping days are Mondays, Tuesdays, and Wednesdays excluding any holidays.  We may also decide to stop shipping a few days prior to a major holiday such as Christmas to ensure that there will not be any delays due to overly large shipping volume at FedEx or UPS.                                                                                                                                                                                                                          
  4. Your fish will be fasted for at least two days before shipping to minimize water pollution inside of the bag during transit.                                                                                                                                 
  5. We will confirm your availability to receive the fish prior to shipping and provide you tracking info once the label is generated.                                                                                                       
  6. All of our sales will be through online channels.  We do not have a physical store front, therefore we are unable to accommodate any walk-ins or appointments.                                                                                             
  7. ​We only have one of each listed fish available.  We do not only provide sample or stock photos.  The fish you see in the pictures and video is exactly what you will receive.                                                                                                                                                                   
  8. We sometimes offer several fish in a group.  We won't be able to break up the group for you to pick an individual fish.  We do subsidize your shipping cost, therefore we won't be able to ship very small orders.                                                                                                                                                                                                                                                                          
  9. We currently do not offer auction style of sale.  You can purchase any fish as soon as you are ready.  The sale will only be confirmed once you have confirmed your PayPal payment through the shop.  Adding the fish to your bag is not considered completing a sale, therefore the fish will still be available for other customers to purchase unless you have completed the PayPal payment process.  We will not be able to hold a fish for you without a confirmed PayPal payment.                                                                                                                                                               
  10.  During the checkout process you would leave our online shop and be directed to the PayPal payment site.  There will not be any communications between the two sites until PayPal sends the payment confirmation back to our online shop.   Although very rare but there could be occasional incidents that two customers go through the checkout process at the same time and purchase the same fish.  If it happens we will have to honor the sale to the customer who completed the payment process first.  If you were the second customer who paid for the same fish, we will notify you and provide a full refund.  You could also request for replacement fish if you prefer.  We will provide you pictures and videos of other fish and complete the sale for you.                                                                                                                                                                                              ​
  11. Mistakes do happen although should be extremely rare that we place the wrong fish in your box.  In this case, we will either refund you the price of the fish including prorated shipping or provide you replacement fish.  In the case of providing replacement fish, we will send you pictures and video of other fish, with your agreement we will ship replacement fish to you at no additional charge.                                                                                                                                                                           
  12. We guarantee live arrival only as we have no control over the environment of the fish once they reach your home.  Of course we want to make things right for you and give you plenty of confidence shopping with us.  Many minor temporarily scraps and tears caused by shipping would heal up quickly.  Although very rare, if there is irreversible permanent cosmetic damage on the fish, we will compensate you appropriately but it will be on a case by case basis.  If there is visible damage to the fish, please provide a video within three hours of FedEx documented delivery time, with the fish still in the bag unopened showing the damage.  Once the fish is out of all the bags, we won't be able to take your claim.                                                                                                                          
  13. Again it is very rare should a fish arrive dead.  If it happens, please notify us and send us a video within three hours of FedEx recorded arrival time.  The video should clearly show the bag unopened with the deceased fish inside.  We will review the video as soon as possible.  Once we confirm the report we will provide a refund of the price of the fish including prorated shipping back to you .  You could also request for replacement fish which we will provide you pictures and video for you to pick another fish, once agreed by you we will complete the replacement process at no additional charge.   We will always be reasonable and try to make things right for you.  However, we will not be able to compensate you if it is due to your negligence such as leaving the box sitting outside in extreme weather for more than a few hours.                                                                          
  14. ​We ensure that your fish are in good health and free of parasites prior to shipping and we stand behind our quality guarantee.  We will provide you helpful good to know information to guide you through the initial acclimation of your new fish.  However, it will become your full responsibility to care for your fish once they arrive at your home.   
  15. All of our fish are healthy prior to shipping.  If your new fish exhibit visible symptoms of discomfort right after arrival, you will need to contact us within a day after arrival with a video to show your fish and your tank.  After we determined that it is due to a water issue on your side, you would need to show us an uploaded video on Youtube showing the time stamp of 3 days prior that you started to age your water including adding a good conditioner and good agitation by airstones.  We will also need to see a youtube video of how you acclimated your fish upon arrival.  Without the videos proving that you followed our process, we will not be able to compensate you if there is a death of your fish.  
  16. Shipping is what a customer pays to transport his/her fish from our farm to the home.  We do not provide a refund on shipping in any case except in policy #18.                                                                                                                                                                          
  17. We can only provide you purchase recommendations on our own fish.  Please kindly not to bring other vendor's fish to us and ask us to help you with your purchase decision.  It is disrespectful to other vendors and could possibly create conflict of interest which we would want to avoid.                                                                                    
  18. We will provide many pictures, a video, and detailed description of any flaws on the fish in our shop.  Please ask us any questions you have prior to your purchase.  The sale is considered final if you have completed your payment process and the fish is available. There is a 50% restocking fee (shipping cost not included) if you wish to cancel your order prior to shipping.  Once the carrier has picked up the fish from our farm, we will not be able to accept cancel order or return request.                                                                                                               
  19. We choose to ship with FedEx and UPS as they provide the highest quality of shipping services.  There will be unavoidable occasional weather related delays at the airports.  Our packaging ensures that the fish would be fine for 48 to 50 hours in the bag.  If delivery is not available at regularly scheduled time, the carrier will re-attempt delivery the second day.  It will become your responsibility to ensure that you or someone will be at your home to receive the fish.  If the fish arrive dead, policy number #12 will apply.                                                                                                               
  20. It is not our desire to hold fish for a prolonged period of time post payment.  However, we understand that sometimes you need longer time to prepare for new fish arrival.  We can hold your fish for you for two weeks post purchase.  If you are unable to take delivery at this time frame, we have the right to offer the fish to another customer.  We either provide you a refund of 50% of the original value of the fish if you decide to take a refund or we can provide a replacement at equal value of the original price of the fish.                                                                                                                                                                                                             
  21. There is no sales tax for any order outside of the state of Georgia.  Georgia residents are required to pay state sales tax based on shipping address                                                                                                                                                                                             
  22. We will not sell your personal information such as phone number, email address, and home address to any third party.  We will only use your personal information for our communications to you and any shipping services we need to provide you.                                                                                                                                              
  23. We will provide you sound advise to help you to become more successful in this hobby, however information regarding the origin of certain seed fish, methods and formulas of raising our fish are considered proprietary information which we will not be able to share with you.                                                                                                                                                                
  24. Any promotional sale offer is only valid for all in store available stock and during the offer time limit.  It does not apply to special, previous, or future orders.                                                                                                   
  25. We will bag fish based on necesity which means fish could be bagged individually or in multiple numbers based on the safety of fish during travel.  If you wish to bagged each fish individually, we will charge a $20 bagging and shipping fee for each extra bag we will need to put the fish in.  We try our best to keep the shipping cost down, so every increase in dimension or weight of the box will occur additional charges with carriers.
  26. As some of the colors on fancy goldfish may be transitional and not permanent, we are only able to describe and present the physical characteristics of each fish at the time of sale and not able to guarantee that the colors would stay forever.
  27. We appreciate your business and support of our work.  Taking care of a live animal may not be easy at times, we therefore ask that you follow our instructions provided when caring for your new fish.  We will take full responsibility of the health of our fish and provide compensation if it is indeed our fault.  However, if you choose not to follow our instructions, we then will not be responsible for your new fish if they fall ill(especially the very important steps of aging  and treating your water as well as full four-week quarantine).
  28. Your new fish must be quarantined for four weeks.  In these four weeks you could have the opportunity to keep an close eye on them as well as allow them to have ample amount of time to recover from transit.  Fish of different varieties and different sources have different tolerance level.  We ask that you do not mix fish from different sources.  If you decide to mix stock, you are doing it completely at your own discretion.  We will not be responsible if any of your fish fall ill after mixing stock. 
  29. If one's setup is not suitable for fish from our farm or one chooses not to follow our care instructions, for the safety and well being of these live animals, we have the right to refuse a sale to anyone at any time.  



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